How we communicate

Parents and Carers. Communication.

We know that our communication with parents and carers must be accurate, balanced and frequent.

We know that we must respect and utilise the experience and skills of the parent/ carer body. We recognise the importance of always maintaining positive and open lines of communication with parents and carers, and we are committed to doing this is a way that is accessible and helpful but also that is realistic and manageable. 

All Springfields staff recognise that communication is a two way process and aim to ensure that parents are listened to and that any concerns or questions are dealt with in a professional, timely and appropriate manner. 

We aim to ensure that our communications:-

• Keep parents and carers appropriately informed
• Are honest, ethical and professional
• Use language that can be easily understood 
• Are carried out within an agreed time frame
• Use the method most effective and appropriate to the context, message and audience. 

Parent voice is very important to us. Therese Flaherty is our full time Parent Support Advisor. The primary function of her role is to support parents/carers in supporting their children’s education and wellbeing and serve as the main communication support between parents/carers and the Academy. She can be contacted on tflaherty@springfields.wilts.sch.uk

Class Dojo

https://www.classdojo.com/en-gb/?redirect=true

In September these are comments some of our parents/ carers chose to make:

My son has just started in this school and I have seen a lot of change in him.  His less aggressive, more happier and is always looking forward to go to school unlike his previous school.

Feel that the first week has gone well.  Think the staff are working hard.  Love class Dojo.

xxxx has come on leaps and bounds.

So pleased my son has a place here, they understand the challenges autism causes with learning and socialising. Thank you

Fantastic school. So please xxxxx now attends and he absolutely loves going to school which is a big step forward!

My son's teachers are amazing! All staff on site very friendly and helpful.

We communicate regularly with parents, through a weekly phone call from teachers and regular use of Class Dojo, through social media and other more traditional means such as meetings, monthly coffee mornings and newsletters.

Our approach includes:

• updates using both social media and more traditional forms of communications acknowledging parental aspirations and saying how these are addressed
• Ensuring all parents / carers are clear about the role of the Local Governing Body (LGB) and the parent representatives within this body.

The school, through a culture of inclusion, central to the principles of Reach South, is welcoming to pupils and families from different backgrounds, faiths and those of no faith.

In order to help us with all communications, we ask you to make sure that we always have accurate contact details for you and that these are updated if anything should change.

Safeguarding.

We give the highest priority to safeguarding our pupils.

We do this by ensuring that;

• Our single central record is regularly updated to reflect the latest information relating to all members of staff, governors and regular visitors.
• Designated staff and governors are trained in child protection and safer recruitment.
• Safeguarding policies and statements are clear and easily accessible for all stakeholders on the website and reinforced through regular training, monitoring, and evaluation of practice.
• Pupils and the safeguarding of pupils is regularly discussed and recorded on a daily and weekly basis. All staff are in receipt of a key safeguarding document, which informs day-to-day practice.
• There is a regular programme of safeguarding training relating to child protection, child sexual exploitation and prevent is undertaken by designated members of staff, governors, and other staff.
• We work closely with our multi-agency partners to signpost the correct support to safeguard our pupils and their families.